Citizens and clients as co-producers of public services: What, who, when and how?

Seminar/Forum

Citizens and clients as co-producers of public services: What, who, when and how?

This session is an introduction to the largely under-appreciated phenomenon of co-production by clients, in which citizens and/or clients participate not (only) in decision-making about public services, but in actually helping to produce services. Using a couple of case examples, it looks at ways to define co-production, how to identify who might participate in it, when it is useful to do it, and what encourages people to co-produce. Prima facie, this concept has major implications for public policy, research and practice. The session will provide an opportunity to discuss them.

Presenter

  • Professor John Alford
    Professor John Alford, Professorial Fellow