Entitlement to Experiment (2016-2019)

This major research project investigates the important organisational dynamics that are generating major changes to contemporary welfare states.

The first of these changes is the shift towards governance driven by performance; a world of metadata matched by a new economy of incentives. The second is experimentation, new markets and the problematic way changes ‘from above’ seek to stimulate real service delivery change at street level. This increasingly involves international agencies and global knowledge transfer.

The research project aims to model and explain these dynamics using a multidimensional framework and a mix of surveys and field visits, to assist agencies wishing to innovate in order to help those most in need.

Publications associated with this project

Infographic on jobseeker streaming and assessment

Infographic on Can a public services market change: flexibility at the frontline?

Industry reports