Tracking the impacts of digitalisation and system reforms on frontline delivery

McGann, M. (2023). The Marketisation of Welfare-To-Work in Ireland: Governing Activation at the Street-Level. Bristol Policy Press.

Considine, M. (2022). The Careless State. Melbourne University Publishing.

O'Sullivan, S., McGann, M.  and Considine, M. (2021)  Buying and Selling the Poor, Sydney: Sydney University Press.

Considine, M., Lewis, J., O'Sullivan, S. and Sol, E. (2015), Getting Welfare to Work: Street-Level Governance in Australia, the UK and the Netherlands, Oxford: Oxford University Press

Considine, M. and O'Sullivan, S., (eds.) (2015), Contracting-out Welfare Services: Comparing National Policy Designs for Unemployment Assistance, Oxford: Wiley Blackwell

Considine, M. and O’Sullivan, S. (2014), “Introduction: Markets and the New Welfare - Buying and Selling the Poor,” in Social Policy and Administration, 48 (2), pp. 119-126

Ball, S., McGann, M., Nguyen, P., & Considine, M. (2023). Emerging modes of digitalisation in the delivery of welfare-to-work: Implications for street-level discretion. Social Policy & Administration, 1–15.

Considine, M., McGann, M., Ball, S. and Nguyen, P. (2022), Can Robots Understand Welfare? Exploring Machine Bureaucracies in Welfare-to-Work, in Journal of Social Policy 51(3) pp 519-534.

Nguyen, P., Putra, F., Considine, M. and Sanusi, A., 2023. Activation through welfare conditionality and marketisation in active labour market policies: Evidence from Indonesia. Australian Journal of Public Administration, 82(4), pp.488-506.

Lewis, M., Nguyen, P., Considine, M., (2021) Are policy tools and governance modes coupled? Analysing welfare-to-work reform at the frontline, Policy and Society, Volume 40, Issue 3, September 2021, pp 397–413

Considine, M., O’Sullivan, S., McGann, M. and Nguyen, P. (2020), “Contracting personalization by results: comparing marketization reforms in Australia and the UK”, in Public Administration: An International Quarterly. Wiley, March 2020

Considine, M., O’Sullivan, S., McGann, M. and Nguyen, P. (2019), “Locked-in or locked-out: Can a public services market really change?” (280kb pdf) in Journal of Social Policy, pp. 1-22. Please see infographic on ‘Can a public services market change: flexibility at the frontline?’

McGann, M., Danneris, S., and O’Sullivan, S. (2019), “Introduction: Rethinking welfare-to-work for the long-term unemployed," accepted for publication in Social Policy & Society

McGann, M., Nguyen, P. and Considine, M. (2019), “Welfare Conditionality and Blaming the Unemployed,” (460kb pdf) in Administration and Society

O’Sullivan, S., McGann, M. and Considine, M. (2019), “The Category Game and its Impact on Street Level Bureaucrats and Jobseekers: An Australian Case Study," (360kb pdf) in Social Policy & Society. Please see infographic on ‘Streaming and Assessment’

Considine, M., Nguyen, P., and O’Sullivan, S. (2018), “New Public Management and the Rule of Economic Incentives: Australian Welfare-to-Work from Job Market Signalling Perspective,” in Public Management Review, 20(8), pp. 1186-1204

Considine, M., O’Sullivan, S. and Nguyen, P. (2018), “The Policy-maker’s Dilemma: The Risks and Benefits of a ‘Black Box’ Approach to Commissioning Active Labour Market Programs,” in Social Policy and Administration, 52(1), pp. 229-52

Considine, M., McGann, M., O’Sullivan, S., Nguyen, P. and Lewis, J.M. (2018) Improving Outcomes for Disadvantaged Jobseekers: The Next Generation of Employment Services (1.9Mb pdf) The Policy Lab, The University of Melbourne

Considine, M., O’Sullivan, S. and Nguyen, P. (2014), “Governance, Boards of Directors and the Impact of Contracting on Not-for-profit (NFP) Organisations: an Australian study,” in Social Policy and Administration, 48 (2), pp. 169-187

Considine, M., O’Sullivan, S. and Nguyen, P. (2014), “New public management and welfare-to-work in Australia: Comparing the reform agendas of the ALP and the Coalition,” in Australian Journal of Political Science, 49(3), pp. 469-485

Considine, M., O’Sullivan, S. and Nguyen, P. (2014), “Mission-drift? The Third Sector and the pressure to be business-like: Evidence from Job Services Australia,” in Third Sector Review, 20(1), pp. 87-107

Considine, M. and O'Sullivan, S. (2012), “Les réformes de l’activation des aides aux chômeurs en Australie” (The Reform of Active Labour Market Policy in Australia) in Informations Sociales

Considine, M. and Lewis, J.M. (2012) “Networks and Interactivity: Ten years of Street-level Governance in the United Kingdom, the Netherlands and Australia,” in Public Management Review, 14(1), pp. 1-22

Considine, M. and O'Sullivan, S. (2012), “Les réformes de l’activation des aides aux chômeurs en Australie” (The Reform of Active Labour Market Policy in Australia), in Informations Sociales

Considine, M., Lewis, J. and O'Sullivan, S. (2011), “Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia,” in Journal of Social Policy, 40, pp. 811-833

Considine, M. and Lewis, J.M. (2010) “Front-line work in employment services after ten years of New Public Management reform: Governance and activation in Australia, the Netherlands and the UK,” in European Journal of Social Security, 12(4), pp. 357-370

Considine, M., Lewis, J.M. and O’Sullivan, S. (2009), Activating States: transforming the delivery of ‘welfare to work’ services in Australia, the UK and the Netherlands – UK report back to Industry

Publications associated with the Entitlement to Experiment project:

Infographic on ‘Jobseeker streaming and assessment’ (140kb pdf)

Infographic on ‘Can a public services market change: flexibility at the frontline?’ (195kb pdf)