In conversation: Formal Relational Contracting video series
What is formal relational contracting? What happens when public services move beyond compliance and begin to centre trust, relationships, and shared outcomes? Can contracting models better support innovation, frontline discretion, and more human-centred forms of care?
What is formal relational contracting? What happens when public services move beyond compliance and begin to centre trust, relationships, and shared outcomes? Can contracting models better support innovation, frontline discretion, and more human-centred forms of care?
These are some of the questions we are exploring in our brand new video series from the Australian Welfare and Work Lab on formal relational contracting and innovation in public service commissioning.
Across the series, you will hear from experts from the Lab as we unpack new thinking on relational approaches to commissioning, best-practice frontline work, and the systems and partnerships that support better public service outcomes.
Together, we examine what it means to shift service delivery beyond compliance and towards models that are more relational, responsive, and centred on human need. We hope this series helps to build shared language, practical insight, and momentum for innovation across the sector.